Go RH is committed to protecting the confidentiality of Personal Information to which it has access. In order to bring the attention of Clients (and their Employees and Users) and Visitors to the implemented privacy practices, Go RH has prepared this privacy policy (the Policy), which summarizes : (i) the types of Personal Information collected, (ii) why Go RH collects Personal Information, (iii) how Go RH uses and protects Personal Information, and (iv) under what circumstances Personal Information is shared outside of Go RH when required or permitted under applicable laws. This Policy further describes the decisions that can be made with respect to the collection, access, use and storage of Personal Information. The different sections of our Policy are as follows:
By accepting the Services offered by Go RH and/or by consulting the Public Website, you expressly consent to the collection, use and disclosure of your Personal Information in accordance with this Policy. If you do not agree with this Policy, your only alternative is not to use the Services or access the Public Site, as the case may be.
2.1 In this Policy, the terms set forth below have the following meanings:
2.2 Unless the context requires otherwise: (i) grammatical variations of any term defined herein have a similar meaning, and (ii) words importing the singular number shall include the plural and words importing the masculine gender shall include the feminine and neutral genders and vice versa.
In the course of providing its Services, Go RH will collect and/or process various Personal Information regarding natural Persons, including Employees and Candidates. Go RH will also collect Personal Information about Visitors when such Visitors access the Public Website or otherwise contact Go RH. In all cases, such Personal Information is collected and used solely for the purposes described in this Policy, subject to the obligations imposed and rights conferred on Go RH by applicable laws.
3.1 Information collected by Go RH
Go RH shares information about itself and its Services on social networks. Any person who interacts with Go RH’s publications on social networks may have their Personal Information collected and processed. Any person should review the privacy settings applicable to such social networks and become familiar with their personal information management practices.
Should Go RH collect information available on social networks, it shall do so on an aggregate and de-identified basis and for lawful purposes only. Note that Go RH’s intended use of social media is not to learn, be added by or to follow Employees, but rather to learn more about its current and potential Clients.
In addition to posting Job Offers for Clients on the Public Website, Go RH may also collect applications submitted by Candidates on Job Offers posted on external recruitment and job search platforms, when these are managed by Go RH as part of the Recruitment Services provided to a Client, regardless of whether the Job Offer is announced as being administered by Go RH, or by the Client in question. In both cases, Go RH will also collect Personal Information provided by the Candidate applying for the Job Offer in the same manner as if the Job Offer had been posted on the Public Website. However, Job Offers posted on external websites and platforms may also be subject to the privacy policies and terms of use of such external websites and platforms. Where applicable, it is strongly recommended that you review the terms of use and policies of these third-party websites, as Go RH is not responsible for their content or practices.
In some cases, Go RH may also contact Candidates directly via external platforms when Go RH believes that a Job Offer may be of interest to a potential Candidate. In such cases, the Personal Information collected from such Candidate will be the same as if the Candidate had responded to a Job Offer, via the Public Website or an external platform, namely such Candidate’s full name, e-mail address, telephone number and CV, and will be treated in the same manner.
3.2 Collecting Personal Information for Clients
Certain Services provided by Go RH may require Clients to provide Personal Information about their own Employees or other Persons. When Go RH collects and uses Personal Information while following instructions received from the Client, Go RH is acting as a service provider to that Client, processing the collected Personal Information on its behalf.
Go RH relies on its Clients to comply with all applicable personal information protection laws when collecting, using or disclosing Personal Information through the Services, including obtaining appropriate consent from its Employees or other Persons prior to collecting, using and disclosing Personal Information through the Services. Where required by law, Go RH enters into agreements governing such sharing of personal information.
If a Person has any questions about the personal information that Go RH processes on behalf of a Client, that Person should contact the Client directly and/or consult the Client’s privacy policy.
3.3 Cookies and similar tracking technologies
When a Visitor navigates the Public Website, certain information, including Personal Information (such as general browser information, Internet Protocol addresses, the interactions with the Public Website and any other information described below) may be collected by automated means, such as through the following types of Cookies and other forms of technology:
Other forms of technology can also be used for similar purposes. Cookies and other forms of technology can be blocked unless they are required to allow the Public Website to run properly. For instance, while statistical Cookies can be blocked, the situation is different for process Cookies, as they are essential for ensuring that the Public Website functions properly. However, even if they cannot be blocked without affecting one’s ability to use the Services, these Cookies are of a temporary nature and, accordingly, they will disappear when the browser software is closed or the device is turned off.
Many web browsers allow you to manage your Cookie preferences. You can set your browser to refuse Cookies or to suppress certain Cookies. You may also be able to manage other tracking technologies in the same way. However, if you do so, you may find it difficult to navigate the Public Website or use some of its features.
Google Analytics may collect data on any Visitor’s interactions with the Public Website. This information will then be processed and updated each time the Visitor interacts with the Public Website. To do so, Google Analytics will place codes on the Public Website, which will allow Google Analytics to see what information has been consulted, as well as the browser and device used. Information collected in this way may be shared (in whole or in part) with Go RH so that Go RH may update, improve or otherwise optimize the Public Website, or develop new services. Please visit the site http://www.google.com/policies/privacy/partners to learn how Google Analytics uses this information.
Go RH does not sell, trade or rent Personal Information Furthermore, Personal Information is not shared, used or disclosed to third parties for purposes other than those for which it was collected as described herein, unless required or authorized by law or unless proper consent was obtained, as applicable.
Subject to the exceptions described in this Section 4, Go RH will not share Personal Information of a Client’s Employees to which it may have access as part of the HR Support Services provided to that Client, nor that of a Candidate obtained as part of the Recruitment Services.
4.1 Recruitment Services
If a Candidate who has responded to a Job Offer is not hired by the Client for whom the Job Offer was published, Go RH may, with such Candidate’s permission, retain their Personal Information collected as part of the selection process in order to forward other Job Offers that may be of interest to the Candidate. In this case, the collected Personal Information will be retained in accordance with Section 5 Storage of Personal Information.
4.2 Sharing made in connection with the provision of Services
Personal Information collected by Go RH (including Employees’ Personal Information to which Go RH may have access as part of the Services) may be disclosed to Go RH’s Partners that facilitate the provision of any Service or access to the Public Website, such as by providing assistance to Go RH with respect to the maintenance and development of its Services, including providing software development, data hosting and back-up, billing and marketing or when Go RH subcontracts the provision of Services to Consultants. Disclosure will be made on a “need-to-know” basis, and after establishing that proper contractual and other measures are in place to ensure the protection of the shared Personal Information.
4.3 Client’s Partners
As per the Client’s request, Go RH may from time to time interact with external third parties in order to integrate the Services with other services offered by such third parties for the benefit of the Client. In such cases, it may be necessary to communicate Personal Information to such third parties. Go RH will only make such disclosures at the express request of a Client, and the treatment of Personal Information disclosed in such manner will be subject to the privacy policies and practices of the Client’s third party partner.
4.4 Business transaction
Some Personal Information may be rendered accessible to a potential purchaser or other entity in connection with any business transaction or corporate reorganization, if such communication is necessary for the purposes of deciding whether to proceed with the sale or other transaction, and provided that such disclosure is made in full compliance with applicable laws and in absence of specific requirement with this Policy.
4.5 Law enforcement
Personal Information may be used and disclosed if Go RH, acting reasonably, believes that such use or disclosure is necessary to comply with any applicable law, legal process or governmental request, or is otherwise required to protect its rights or to fulfil any other purpose set forth in the applicable law allowing or requiring the disclosure of Personal Information.
Subject to applicable laws, Go RH shall retain and store Personal Information for use and disclosure consistent with this Policy, as long as necessary for the purposes detailed herein. To that end, Go RH may retain and store Personal Information after the specific purposes for which it was collected have been fulfilled if reasonably necessary: (i) to comply with applicable laws or to prevent any infringement, (ii) to resolve disputes, and (iii) to enforce this Policy or otherwise preserve the rights of Go RH. Once no longer required, the information will be erased.
Go RH is a Quebec company, and it operates in Quebec, using servers and infrastructure located in Quebec. However, to enable Go RH to provide its Services, Go RH may do business with third-party service providers who may themselves be located outside of Quebec. As such, any processing of personal information by such service provider may take place outside of Quebec, including in another Canadian province and in the United States, for the purposes detailed in this Policy. The privacy laws in these jurisdictions may differ from Canadian and Quebec privacy laws. The reasonable measures, contractual or otherwise, that Go RH may take to protect the Personal Information while it is being processed or handled by these service providers are subject to applicable foreign legal requirements, including lawful requirements to disclose personal information to government and law enforcement authorities in certain circumstances. By providing Personal Information in connection with the Services offered by Go RH, you consent to such transfer and hosting.
To obtain more information about Go RH’s policies and practices regarding the transfer and processing of personal information outside Quebec and/or Canada, please contact Go RH’s Data Privacy Officer in one of the ways described in the Contacting Go RH section of this Policy.
6.1 Go RH uses measures that may be reasonably required to preserve the security and privacy of Personal Information. In this regard, Go RH has notably put in place or currently implements the following measures:
6.1.1 Client Website Access: Measures are taken to ensure that each Go RH Client can only access data relating to itself and its Employees, and cannot access data relating to other Clients.
6.1.2 Securing data in transit: Each time the Public Website is consulted, Secure Sockets Layer (SSL) technology protects Personal Information by using server authentication and data encryption. No Personal Information will be communicated prior to such technology being activated, which can be confirmed by looking (i) at the address bar which will, depending on the browser, have a lock to the left of the website address (URL), and (ii) at the URL or the address bar of the browser, where the first characters of the address in that line should change from “http” to “https”.
6.1.3 Securing data at rest: Personal Information is encrypted when at rest. Personal Information is also encrypted by Go RH when at rest.
6.1.4 Any Go RH Authorized Person or Consultant that can access Personal Information held regarding a Client and/or its Employees in connection with the Services provided to the Client is made aware of the security measures to be taken to protect Personal Information.
6.1.5 Secured data centers: The cloud providers used by Go RH employ various measures to protect the Personal Information they host.
6.2 Despite the foregoing, the Client and any other person shall be aware of the following:
6.2.1 GENERAL CONSIDERATIONS: EVEN IF GO RH USES TECHNOLOGY, WHICH IS OF MERCHANTABLE QUALITY SUITABLE FOR THE PROVISION OF SERVICES, ANY ELECTRONIC PLATFORM OR SERVER – AS WITH ANY OTHER FORM OF FILE – IS NEITHER INFALLIBLE NOR ENTIRELY IMMUNE TO UNFORESEEABLE EVENTS OR FORCE MAJEURE EVENTS, CYBERATTACKS OR UNAUTHORIZED USES AND ACCESS, AND ANY CLIENT, CANDIDATE OR VISITOR AS WELL AS ANY OTHER PERSON SHALL BE AWARE THAT THERE IS A RISK IN TRANSMITTING ANY DATA ELECTRONICALLY. THIS RISK IS INHERENT TO ALL ELECTRONIC DEALINGS, AS WELL AS TO ALL OTHER FORMS OF COMMUNICATION. CONSEQUENTLY, GO RH CANNOT GUARANTEE THAT INFORMATION WILL NEVER BE INTERCEPTED OR VIEWED OR SUBJECT TO OTHER INCIDENTS. SUCH EVENTS MAY OCCUR, PURSUANT TO WHICH DEVICES OR SYSTEMS CAN BE ACCESSED OR CONTROLLED BY UNAUTHORIZED PERSONS, AND UNDESIRABLE COMMUNICATIONS AND INVITATIONS MAY BE RECEIVED. SHOULD THE CLIENT OR ANY PERSON RECEIVE A COMMUNICATION THAT LOOKS LIKE IT IS FROM GO RH ASKING FOR PERSONAL INFORMATION, THE CLIENT OR SUCH PERSON SHALL AVOID RESPONDING TO SUCH COMMUNICATION. GO RH WILL NEVER REQUEST FINANCIAL AND OTHER SENSITIVE INFORMATION THAT WAY. IF THE CLIENT OR ANY PERSON HAVE COMMUNICATED PERSONAL INFORMATION IN RESPONSE TO A SUSPICIOUS E-MAIL, POP-UP OR PHONY WEBSITE CLAIMING TO BE AFFILIATED WITH GO RH OR IF ANY OF THE FOREGOING EVENTS TAKES PLACE, PLEASE CONTACT GO RH IMMEDIATELY.
6.2.2 Measures to be implemented: The Clients acknowledge and agree in their name and on behalf of their respective users that said Authorized Users and their respective users are responsible for implementing and strictly adhering to all physical, electronic, technological, organizational, contractual and other security measures, processes and safeguards to ensure that the confidentiality of the files and information they sent or received is preserved.
Should any link to third-party websites be provided on the Public Website, any person, accessing these third-party websites, shall be aware that these sites operate independently and are subject to distinct terms of use and privacy policies. It is strongly recommended that the user review the distinct terms of use and policies of such third-party websites, as Go RH is not responsible for the content or practices of any such websites.
8.1 Requests from the Client and its Employees
In accordance with applicable laws, any Client may access or correct Personal Information collected by Go RH as part of the Services provided, including for billing, business relationship maintenance, advertising or other purposes. It is important that the personal information Go RH holds about its Clients is accurate and up-to-date. Please keep us informed of any necessary changes to your personal information.
Go RH will take steps not to store Personal Information longer than is necessary to provide the Services, subject to its legal obligations or to its rights under applicable laws. At the request of a Client, Go RH will delete all Personal Information held in connection with that Client, including that of its Employees that may be stored by Go RH. In this regard and as required, the Client is responsible for ensuring that proper copies of Employees’ Personal Information (and any other information, as applicable) are saved.
In the event that a current or former Employee of a Client wishes to access their Personal Information obtained by Go RH in connection with the Services provided to the Client, the Employee shall contact the Client directly, who shall be responsible for processing the access request in accordance with applicable laws. If an Employee contacts Go RH regarding his or her Personal Information, Go RH will redirect the Employee to the Client.
In some cases, applicable laws may require Go RH to deny a Client or an Employee access to some or all of their Personal Information held by Go RH, or which Go RH may have destroyed, erased or made anonymous in accordance with its legal record-keeping obligations and best privacy practices. If Go RH is unable to provide a Client or an Employee with access to their personal information, Go RH will inform them of the reasons, subject to any legal or regulatory restrictions. Such restrictions may include, for example, references to information regarding another person that would reveal their personal information or confidential commercial information, or information that is difficult and prohibitively expensive to obtain.
8.2 Requests from Candidates and Visitors
In the event that a Candidate has communicated their Personal Information to Go RH in connection with a Job Offer administered directly by Go RH, on the Public Website or on another platform, or if Personal Information regarding a Visitor has been collected by Go RH, and that Candidate or Visitor, as the case may be, wishes to consult, update or have deleted their Personal Information, they may contact Go RH in this regard, using the contact information indicated at the bottom of this Policy. Go RH may not accept a request to change information if there is reason to believe that the change would violate a law or legal requirement or would result in incorrect information in their records.
Before granting access, providing or making any requested change to collected Personal Information, Go RH may request information from the Candidate or the Visitor, as applicable, in order to confirm their identity and right of access to such information. In some cases, applicable laws may require Go RH to refuse access to some or all of the Personal Information, or which Go RH may have destroyed, erased or made anonymous in accordance with its legal obligations to store records and best practices for the protection of personal information.
If the deletion of Personal Information is requested by the Candidate or the Visitor, Go RH may not be able to provide certain services. The consequences of deleting Personal Information will be explained to the Person once the request has been received, in order to assist him or her in making a decision.
If Go RH is unable to provide a Person with access to their Personal Information, that Person will be informed of the reasons, subject to any legal or regulatory restrictions. Such restrictions may include, for example, references to information regarding another person that would reveal their personal information or confidential commercial information, or information that is difficult and prohibitively expensive to obtain.
8.3 Withdrawal of consent
Go RH may communicate with the Client, Candidate or Visitor for promotional and marketing purposes. Go RH will generally use the same means of communication the Client, Candidate or such Visitor chose to contact Go RH or the preferred means specified by the Client, Candidate or Visitor. Should any recipient wish to be removed from one or more of Go RH’s promotional mailing lists, such recipient should click on the ready-to-use “unsubscribe” mechanism provided at the bottom of each e-mail or simply reply to that e-mail with the word “STOP” or “Unsubscribe”.
Go RH reserves the right to change or modify this Policy from time to time. Any material change will be notified to the Clients, Candidates and Visitors or any other Person prior to the change taking effect via a web banner or by any other means. Thereafter, the Policy as updated will be made available and easily accessible. Furthermore, an updated version of this Policy will be published each time a minor change is made. Anyone may determine whether this Policy has changed by looking at the effective date appearing at the top of said Policy. Go RH recommends that this Policy be reviewed periodically in order to assess Go RH’s current practices, as the continued use of the Services and/or Public Website shall constitute acceptance of any amendment thereto. Should the Client or any other person, as applicable, disagree with the amendments made to this Policy or other applicable terms and conditions, the Client, Candidate, Visitor or such person shall immediately stop accessing or using the Services and/or Public Website.
All questions and comments regarding this Policy or requests made in connection with it should be directed to Go RH’s Data Privacy Officer at the following contact information:
Data Privacy Officer
confidentialité@gorh.co
7065 Blvd. Henri-Bourassa, Québec, Canada G1H 3E2
Requests and demands made will be dealt with as soon as possible.
